questions about our company, products/services, policies, and more
FREQUENTLY ASKED QUESTIONS
Welcome to our FAQ page, where you can find answers to the most commonly asked
General FAQs
Ordering & Payment
Shipping & Delivery
Product & Warranty
Other Questions
What products do you sell?
We specialize in high-quality PC accessories, including monitor light bars, mousepads, and other setup essentials for gamers, tech enthusiasts, and professionals.
Where are you based?
We are based in Algeria and offer nationwide delivery.
Do you have a physical store?
No, we are an online store, allowing us to keep prices competitive while ensuring fast shipping across Algeria.
How can I place an order?
You can order directly from our website by selecting your product, adding it to your cart, and filling out the checkout form.
What payment methods do you accept?
We offer Cash on Delivery (COD) for a hassle-free shopping experience.
Can I cancel my order after placing it?
Yes, but cancellations are only accepted before the order has been shipped. Contact us as soon as possible if you need to cancel.
How long does shipping take?
Delivery usually takes 2-5 business days, depending on your location in Algeria.
How much does shipping cost?
Shipping fees vary based on your location. The exact amount will be shown at checkout before you confirm your order.
Do you offer free shipping?
We occasionally offer free shipping promotions—stay updated by following us on social media!
Are your products original and high quality?
Yes! We carefully select and test our products to ensure they meet high-quality standards.
Do you offer a warranty?
Yes, our products come with a warranty policy. If your item has a manufacturing defect, contact us within 7 days of receiving it.
Contact us immediately with photos/videos of the issue, and we will assist you with a replacement or refund.
Do you offer wholesale or bulk orders?
Yes! If you’re interested in bulk purchases, contact us for special pricing.
How can I contact you?
You can reach us via:
📩 Email: contact@gentechx.com
📞 Phone/WhatsApp: +213657891834
📲 Social Media: @gentechx
